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Below you can read a copy of our terms, please be aware you will be required to sign a copy upon booking.
Definitions and law
The contract is the document or documents that set out these conditions and all other details about your agreement with us.
Julia Charles Event Management Ltd “We” and “Us” “Owner” and “Our” mean the seller/supplier of the goods.
“You” or “Your” or “Hirer” means the hirer of the goods
The “Goods” mean all goods to be hired by us to you
The “Recipient” means the person, firm, company, corporation or public authority to whom the goods are delivered, when it is not you. These conditions exclude any terms and conditions you may have put forward, except where we have agreed to any amendments or other conditions in writing.
All goods for hire remain our property. All goods for sale remain our property until full payment has been made. Deliveries to third parties or unoccupied premises are made entirely at your risk.
Prices quoted are for one days hire only apart from day of delivery and collection. Subsequent days will be charged at a daily rate unless a special agreement has been arranged prior to the event between the Owner and the Hirer
A 50% non-refundable deposit is required to reserve your booking. Booking can be made by Email or our online comapny database. Deposit can be paid using paypal ,cheque made out to Julia Charles Event Management Ltd or via bank transfer (details on request).
We will always provisionally hold a date for 14-days whilst waiting for your deposit.
Final total payment is required in full 4 weeks prior to the event. If payment is not received before this time, we will assume our services are no longer required and will automatically cancel the order, sending an Email to the customer. A cancellation charge of 25% of the estimated amount including delivery will be invoiced. Booking deposits are not returned if an order is cancelled due to late or non payment or if the customer cancels the order for whatever reason.
Once you are happy with your order you will be given the details on our online database.
Cancellations. Customers can cancel their orders anytime up to 8 weeks before the event with no penalty. This must be made in writing and we must acknowledge receipt of this. Booking deposits are not refundable.
Customers who cancel their orders less than 4 weeks before the event will be charged a 50% cancellation fee of the total order value.
We require payment of the order in full on ALL Customer cancellations made less than 8 weeks before the event.
If we have to cancel a booking due to reasons beyond our control, we will do so in writing or by Email returning any deposits paid and recommend another reputable company.
Last minute orders. We can accept last minute orders depending on availability. Full payment is required at time of booking for orders required within 4 weeks. Please ensure you allow plenty of time for the covers to be dispatched & delivered. We cannot be held responsible for covers not arriving on time due to late collection/delivery, non-delivery, non-collection, unsuitability, breakdown or stoppage of the goods or any part of them.
Prices. Prices & availability of products are subject to change without notice, however once a deposit is paid, the price quoted for the order placed at the time the deposit was paid will not change. A quote given over the phone or by Email may change up until a deposit is paid to secure the booking.
Hire Period. Hire is for a 24 hour period only or as otherwise stated by Julia Charles Event Management; usually the agreed pickup date. Orders sent by courier usually arrive 1 days before the event and are picked up by courier on the next working day after the event. We do not dispatch covers until the order is paid for in full. (Must be on cleared funds).
It is the hirers responsibility to ensure the used covers are packed up and boxes sealed ready for collection. If a courier has to leave without picking up the consignment due to the covers not being ready, boxes not taped up, misplaced etc, The courier will have to be rebooked resulting in a delay in return and laundering. If covers arrives back late due to a wasted pick up for whatever reason, the hirer will forfeit £50 for each aborted pickup from their damage loss deposit PLUS a daily charge of £2.00 per chair cover. If the damage/loss deposit does not cover the total cost, we will send you an invoice and require payment within 30 days from the date of the invoice.
Alterations after placing order This depends on availability. We can however make slight adjustments to the order after it has been booked; We can add or remove up to 20 extra chair covers to the initial order. Please note that additional delivery/return charges may apply to additional covers. Please ensure the correct style chair cover and sash colour is ordered before booking. If in doubt please order a sample before booking.
Pick up/Collection. We will not be liable for any indirect loss, loss of business, profits, savings you expected to make, wasted money, fees or expenses, wages, due to late collection/delivery, non-delivery, non-collection, unsuitability, breakdown or stoppage of the goods or any part of them.
All times we state or quote for delivery/collection are approximate. Goods must be available for collection at the delivery address unless otherwise arranged. All deliveries and collections including aborted deliveries and collections will be charged for.
Goods in Transit - Goods are delivered and collected by a national Carrier. Goods in transit insurance for loss or damage to the covers is at the carriers standard rate of £75. If required, you can increase the carriers standard insurance, but there will be an added charge for this. Please request increased insurance when making your booking. Please note until the goods are received at Chair Covers North West safely and a signature is obtained the hirer is responsible for the goods.
Please ensure you obtain a receipt from the courier when covers are picked up.
When the goods on hire are collected by or delivered to the Hirer or his representative, the Hirer shall inspect the goods and sign the collection/delivery note. In the event of shortage or damage the Hirer shall endorse the note accordingly at the time of collection or delivery. If the Hirer fails to perform any of his obligations under this condition, any goods will be deemed to have been collected/delivered in a satisfactory condition.
The Hirer is responsible for any loss or damage to the goods, from time of delivery until they are collected by the company's employees or until they are delivered back to our premises and handed over to an employee of Chair Covers North West. Deliveries left at premises are left at the hirer's risk.
We will not be liable for any delays caused by any circumstances beyond our control.
Aborted pick ups/delivery are charged at £50 per visit plus £2.00 per chair cover for every day the cover is delayed.
Client Pickups/Deliveries- You can collect the day before your event and return the next working day.
Damage or loss Replacement charges;
Chair cover - £7.00
Organza Sash - £2.00
Shortages and damages to hired goods will be charged at their full replacement value, and no substitute item will be accepted by Julia Charles Event Management Ltd. The Owner reserves the right to also charge the Hirer loss of profit on the lost future hire of the said goods. The Hirer may request in writing the return (and bear the cost thereof) of any damaged goods within 14 days of the Hirer being informed by phone, Email or writing of any such damage. Otherwise the said items will be disposed of.
Covers may be returned soiled.
Chair Covers which has been dragged on the floor, used to wipe up spills or placed on earthen ground and are damaged beyond repair will be charged for at full replacement costs.
Sashes must be untied before sending back to Julia Charles Event Management Ltd. Sashes returned still tied will attract a charge of £30 per order.
In order to prevent mildew damage, all wet covers must be dried before placing in the boxes. Covers attacked by mildew will attract the full replacement cost listed above.
Loss/damage deposit must be on cleared funds and must be paid before the goods are sent out and will be refunded when all the items hired are returned undamaged.
All orders are delivered with a return address label. It is the hirers responsibility to ensure these labels are affixed securely to the boxes and the boxes sealed securely enough for them to safely travel through the postal system.
Julia Charles Event Management Ltd shall not be responsible for injury or damage to persons or property howsoever sustained arising from any goods under hire. The hirer will be responsible for ensuring the chair covers and sashes are fitted correctly to prevent any injury. We shall be under no liability in respect of any defect arising from wilful damage, abnormal usage conditions, failure to follow our instruction (whether oral or in writing), misuse or alteration or repair of the covers without our approval.
Except in the case of death or personal injury caused by our negligence, we shall not be liable to you by reason of any representation or any implied warranty, condition or other term, or any duty at common law or under these terms and conditions, for any special, indirect or consequential damage.
There will be a charge of £9.00 each for chair cover samples sent out in the post. An addressed envelope will be sent out with the chair cover so that they can be easily returned. You should ensure that you have a 'Certificate of Posting '(which will cover you if the envelope does not reach our offices) from the Post Office when returning the chair cover as we will charge for non return. We advise that you order a sample before placing an order.
Risk to the goods
The risk in the goods will pass to you immediately on delivery of the goods to you or the recipient.
It is your responsibility to ensure that the goods are fully covered by insurance with regard to theft, damage, and public liability risks.
Any failure by us to enforce any or all of these conditions shall not amount to or be interpreted as a waiver of any of our rights
PLEASE ENSURE YOU HAVE READ AND UNDERSTOOD THESE TERMS AND CONDITIONS BEFORE PLACING AN ORDER WITH US.